Billing help

 Requesting Your Medical Records

To obtain your medical records from our clinic, please follow these steps: 

• Provide Proof of Identity: For security purposes, we require a copy of your government-issued photo ID (such as a driver’s license or passport) to confirm your identity. 
• Specify Records Needed: Clearly indicate the specific medical records you are requesting. Include details such as the dates of treatment, specific diagnoses, procedures, or any other relevant information that will help us locate your records efficiently. 
• Submit the Request: Submit the completed request form along with the proof of identity document via email, fax, or in person at our clinic’s reception desk. 
• Our contact details can be found on our official website. Processing Time: Please allow up to 2 weeks for processing your request. We will notify you once your medical records are ready for pickup or provide instructions for secure electronic delivery. 
• Fees: There may be a nominal fee associated with processing your medical records request. Our staff will inform you of any applicable charges and payment options upon receiving your request. 
• Collection of Records: If you choose to collect the records in person, kindly bring the original copy of your photo ID for verification purposes. 
• Please note that we take patient confidentiality seriously. Your medical records will be handled with the utmost care and in compliance with all relevant privacy laws and regulations.